Author Archives: gxexgroup11

Our Paper Work


P/S: this is just a draft. Not formally written.

Problem Statement : 

The main problem for small and medium bakery business in Malaysia is not at the material cost or production cost,but its in man power source.For example in my country,employer can acquire cheap labour cost from foreign workers.Compare to local workers,their pay are much more higher than the foreign workers.There are pros and cons to this fact.In my experience,local workers were lack in disciplines and attitude.However,communication with them much more easier compare to foreign worker.I can trained and teach any new local workers how to make decent bread and make them understand how the entire production running in less than two weeks but for foreign workers that usually doesn’t speak fluent English or Malays it can takes more than a month.

The problem with local workers is they’re always doesn’t give 100% commitment in their job. I can say that i prefer working with foreign workers because they’re actually come here to my country to earn money to feed their family back home.Let me give you one usual scenario:
Let say you manage or supervise medium bakery shop.You employ 3 foreign workers from Bangladesh.They’re new to your country, doesn’t speak fluent English,and know nothing about making bread or never work with its ingredients.First of all,you need to trained them to mix,shape and baked the bread.In the mean time,they need to learn memorise the name of the bread they make.They need to know exact ingredient and measurement for each type of bread and how to group them.Well like i said earlier,this learning process can take more than a month depend on their capability to adapt new knowledge.There are no problem if each of them work hard or show their effort to learn by any mean.But the problem occurs if one of them not given attention,or doesn’t show interest to learn harder or in other word,lazy.When you try to fix this problem by acting straight in order to disciplined this worker,or the last result you fired the lazy one,there is 90% chances that another 2 of his friend will follow him to quit the job.When this happen,you now realise that all effort you give to teach and trained these 3 workers are useless.

This type of problem actually happen in most bakery shop in my country.The employer need to decide whether to employ locals or foreign worker.Both of them have pros and cons.The employer need to choose either low or high cost worker they need,but the stability in production is more critical for any business survival.Yes,what i can conclude here is having foreign worker will bring more stability in production but it’ll need more patient and effort to make it successful choices.

Taken from an article,

The problem is simple: There is a shortage of trained bakers. And trained bakers are a key component to the continued growth and prosperity of the industry.

Read more:

And there is also a statement where ‘Gardenia’ – the leading brand in Malaysia has been associated with politics. If we want to conclude this as one of our problem statement, I don’t mind.

Cost Structure:

This i an example of Secret Recipe financial plan.

Startup CostsRM
Furniture & Fitting                                           35,000
Renovation                                                          90,000
Kitchen Equipment                                          55,000
Total Capital Expenses                               = 180,000
Franchise Fee                                                     120,000
Franchise Fee – Registration                        1,000
Franchise Fee – Processing Fee                   50
Business License                                                3,480
Grand Opening Advertising                          80,000
Rental (Deposit)                                                 15,000 
Total Deposit & Prepayments                    = 219,530
Startup Costs                                                    = 399,530 
Capital                                                                    150,000
Long-term Liabilities
Long-term loan                                                  300,000
Total Equity and Libilities                         450,000
Calculation of Working Capital
Total Equity and Liabilities                          450,000
(-) Startup Costs                                                – (399,530) 
Working Capital                                                 50,470
I’ve been considering if we do our business online. It will reduce our cost. Do leave comments on this.

reflection #4


I (Zayanah) was chosen to be a representative of my group to promote our business.

there’s a lot of things need to be taken in consideration to do promotion.

Tone of your voice, the movement, how you attract the audience attention. To be a good promoter, we must grab the attention of customer within a short time. It’s a hard task for me, as I’m not a good persuader.

well, I have to learn more about this 🙂

reflection #3 (22/10/2012)


Hi, Im Zayanah 🙂 . I want to apologize for being late to update the reflection due to several problems.

What we learnt on lecture which held on 22/10/12 were how the business is done in the real world. with the supplier, entrepreneur, employee, and also customer. We played a game based on true situation so that we know how to tackle the customer.

Speak as a customer, there are several ways to attract us. There’s include put discount on the item. also, bargain sale is not really I like. I want to buy 1, but there’s no 1 but 5 pieces of burgers! ya, that need some serious change.


We have to answer a question to get the money. the card then exchanged for money.




the game is interesting because we used monopoly’s money, and there’s inflation at first . anyhow, I enjoyed that day 🙂

Reflection #4 -by Aqilah


Last Monday I have learned about how to present ourself and grab people thrust during presentation. Miss Elaine teach us the 7 most important element during a presentation.

These elements include:

  1. Lingiustic
  2. Eye contact
  3. Facial expression
  4. Body language
  5. Voice
  6. Space
  7. Fluency

This is a very useful guide for me which I can apply during my future presentation, or even during interview. I hope I can make a better presentation using these elements in the future.

My 3rd Mirror


Olla amigos~

What have i learned?

This is my third reflection so far. I am terribly sorry for my absence last Monday. I lost my track of time that day. Oh well~ Won’t do it again, (cannot) promise that. Haha. 

Last week, I learnt that an organization really needs cooperation from everyone; even the manager and the employees. I don’t think I can run a business alone. It will be such a havoc! And i’m chaotic myself. (I don’t know if this is grammatically correct. Hentam saja lahh… kann?). 

Hey! Do check this out. Our new logo. Hope you like it. 

P/S: CaKiss actually stands for cake + kiss. Can change it if you want to. Leave comments below 🙂



If you want to be the best presenter your presentation must be great. Your presentation must include several elements. The elements are eye contact, body action, fluency, linguistic, voice, space and facial expression. All the elements important in promoting your products. The way you promoting the products will attract customers.
by Hazwani Zakaria

Reflection #3 -by Aqilah


In the last task, I played a roll as an employee. My employers had ordered me to deal with the supplier. I was told to go and negotiate with the supplier in order to get the best product and the with the best price. But after a while spending time doing so, I found out that it was a waste of time. Because the customers had to wait for a long time for us to give them their order and the supplier always come out with unreasonable deal. So our company decided to make our own product and sell it out. Our business become better since, and more costumers came to buy our product.
In this task I learn that everybody in an organization play a roll in brainstorming and contributing ideas, including the employees. Other than that, I learn that we must always prepare a Plan B in a business.